Terms and Conditions

Right Outcomes Training and Consulting Limited, registered in England and Wales No.7145904.

Registered Office: 14 Nursery Road, Stockport, Cheshire, SK4 2NE

Open Course Descriptions

Right Outcomes Training and Consulting Limited reserve the right to change the course content and/or trainer, at any time, due to market demands.

Open Course Dates and Venues

Right Outcomes Training and Consulting Limited reserves the right to alter or cancel published dates and change venues without liability.

In the event of a cancellation where an alternative cannot be provided, monies received in respect of that course will be refunded in full.

Joining Instructions

Joining instructions including course timings and venue location will be sent to the registered delegate at least seven days before the event.


Acknowledgement of the booking request will be emailed within 24 hours of receipt by Right Outcomes. Confirmation of a delegate's place on an event will be sent by email within seven working days of receipt of booking and confirmation of payment.


Whilst we always try our best to fit late delegates onto our events, you are advised to book early. To book, please complete a booking form and return it to Right Outcomes with the appropriate fee and / or purchase order number or other authenticating reference. Please note that where an invoice is to be addressed to a company rather than the delegate(s) the booking must include a purchase order number or other authenticating reference. N.B. We reserve the right to change our advertised prices at any time.

Open Course Payment

Fees must be paid within 30 days from date of receipt of invoice. We accept BACS or cheques. Cheques should be made payable to 'Right Outcomes Training and Consulting Limited'.

In the case of late bookings, payment must be made prior to attendance of the event. If payment is not made prior to the delegate attending the event we reserve the right to refuse admission until payment has been made in full.

Please Note: In the event of late payment we reserve our statutory right to interest at the rate of 8% above base under the Late Payment of Commercial Debts (Interest) Act 1998.VAT

Fees quoted are exclusive of VAT, which will be shown separately on the invoice.

Course / Event documentation

Delegates may be provided with comprehensive notes and handouts. Please note that all event literature is copyrighted and may not be reproduced without permission.


Right Outcomes reserves the right to make unavoidable changes in the programme. Should an event be cancelled, delegates will be notified at least 2 weeks prior to the event. Right Outcomes will not accept any liability for any expenses incurred by the delegate(s) or employer(s) prior to this period of notice.

Specific needs

Right Outcomes aims to ensure that its events are accessible to all. If you have any specific needs, please advise us at the earliest possible time and we will contact you to discuss your requirements.


Venues are sourced and visited ensuring that Right Outcomes standards are met. Venues are normally hotels with good conference and leisure facilities or dedicated conference centres.


No accommodation is provided with our courses unless specified. We do negotiate with most hotels (when used as the venue) a preferential rate, please contact us directly to find out if this is available for your course. If the event takes place in a dedicated conference centre, the centre will be able to recommend accommodation within a convenient distance.


Right Outcomes Training & Consulting Limited will not normally reimburse travel or accommodation expenses. Right Outcomes Training & Consulting Limited is not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or industrial action.

Where a firm booking has been accepted by Right Outcomes and is subsequently cancelled, the customer will be liable for the following charges:

All cancellations must be received in writing to our main office.

For cancellations received 31 days prior to the event date the full fee will be refunded; between 15 and 30 days 45% of the fee will be refunded; between 1 and 14 days no refund can be made.

Please note that under certain circumstances 'refunds may be given at the discretion of the management'.


To transfer a delegate please call us on 0845 539 0130, the following charges will apply if you wish to transfer your booking to a later date:


Substitution may be made at any time without incurring a charge. If you would like to make one please call us on 0845 539 0130

Data Protection Notice

Right Outcomes will hold your contact details on its database. Your data will never be sold or released to a third party to use for their own purposes. Right Outcomes will retain your data and will use it only to communicate with you on Right Outcomes related issues and to provide information that may be of use to you for the future. Details of the Right Outcomes Code of Practice and Security Statement for Data Protection can be requested by sending an email to reach@rightoutcomes.co.uk or obtained in hard copy from any member of the training team.